Privacy Policy

What This Policy Covers

HVAC Medical Lake runs this website so people in and around Medical Lake, WA can learn about our heating and cooling work and reach us by phone. This page explains, in plain terms, what information passes through the site and what happens to the details you give us when you call.

The site is informational. There are no accounts to create and nothing to buy online. Every conversation with us happens on a phone call.

Information the Site Records on Its Own

Like most websites, ours sits on a server that keeps ordinary logs. These can include your IP address, the type of browser and device you use, the pages you opened and the time of your visit. We look at this kind of record only to keep the site working, spot errors and understand general traffic.

Cookies and Basic Analytics

We may use simple analytics cookies that tell us which pages are read and roughly how visitors arrive. The numbers we see are summaries, not a profile of you.

You can block or clear cookies in your browser settings. The site will still work if you do.

What You Share When You Call

Our phone line, (509) 236-8362, is the only way to reach us. On a call you might tell us your name, address, phone number and what is going on with your furnace, air conditioner or heat pump. You decide how much to share. We use those details to answer your question, prepare a quote and schedule a visit to your home.

How We Use and Share Information

We use what you tell us to do the work you asked about and to follow up on that job. We do not sell your information. We share it only when needed to complete your service, such as with a supplier ordering a part for your system, or when the law requires it.

Links and Outside Services

The site may rely on outside providers for hosting and analytics. Those companies handle data under their own policies, which we do not control.

Changes and Questions

We may update this policy as the site changes, and the current version will always be on this page. If you have a question about your information or want us to correct something you told us, the same line at (509) 236-8362 reaches us, and we will talk it through with you.